On-site computer service·Kitchener · Waterloo · Cambridge · GuelphWaterloo Region & Guelph
steve@pioneercomputers.ca(519) 496-7378
Contact

Tell Us What’s Not Working

A quick message is enough to start. Describe it in your own words and we will take it from there: no pressure, no obligation, and what you type reaches us in writing rather than in a note somebody took at the time. After a price instead? The free quote form asks the few extra things we need to put a number on it.

If it cannot wait

Send us a message

Takes about a minute. Everything is required except where marked optional, and a sentence or two about the problem is genuinely enough to start.

We reply within one business day, usually faster. Your details are used to answer you and nothing else; see our privacy policy.

What happens next

  1. We read itYour message lands in our mailbox and a person reads it, there is no ticket queue and no bot.
  2. We reply within one business dayUsually faster. If we need one detail to answer properly, we ask for that one detail.
  3. You get a plain-language planWhat it is, what it takes, and a flat quote before any work starts.

What to put in the message

  1. What it is doingIn your own words. You do not have to know what is wrong or what it is called.
  2. Where it isHome or business, and roughly where. It decides whether this is a visit or a conversation first.
  3. How urgent it isA machine that will not turn on and a slow laptop are different jobs.
Where we work

No storefront. We come to you.

There is no counter to queue at and no drop-off desk, and that is deliberate. A shop front in this region is rent that ends up inside the price of the work, and what it buys you is a room with boxes in it.

On-site

Repair, sales and setup, training, consulting and networking, at your home or business across Kitchener, Waterloo, Cambridge, Guelph and the towns around them. If you are near the edge of that and not sure, ask; the answer is usually yes.

Anywhere

Web design, hosting, and custom programming, those clients don’t need to be local. The work runs from Kitchener and the client can sit wherever they like.

Either way

The rate is the same whichever it is, and the quote comes before the work rather than after it. Travel inside the region is not billed as a separate line.

We reply within one business day, usually faster.

We work in Kitchener · Waterloo · Cambridge · Guelph